MAKE A CHANGE FITNESS

IMPORTANT NOTICE REGARDING TEXT MESSAGING

MAKE A CHANGE FITNESS does not share, sell, rent, or trade mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

All SMS opt-in information and consent records are kept confidential and used solely to provide the services requested.

1. Information We Collect

We may collect the following information when you interact with our website, submit a form, book an appointment, or use our services.

Personal Information

Name

Email address

Phone number

Payment information (when applicable)

Records of consent and opt-in timestamps for SMS and email communications

Non-Personal Information

IP address

Browser and device information

Website usage data

Cookies and analytics data

Communication Information

Inquiries and service requests

Appointment details

Coaching communications and support interactions

2. How We Use Your Information

We use your information to:

Provide and improve our services

Respond to inquiries and support requests

Schedule and confirm appointments

Deliver coaching and service updates

Communicate via SMS or email when consent is provided

Maintain records of communication preferences and consent

Ensure security and prevent fraud

We do not sell or rent personal data.

3. SMS Messaging & Compliance

Opt-In & Consent

You will only receive SMS messages from MAKE A CHANGE FITNESS if you have explicitly opted in through our website forms located at:

coaching.makeachangefitness.com

We maintain timestamped records of all opt-in actions.

Message Content

Messages may include:

• Responses to inquiries
• Appointment confirmations and reminders
• Coaching services and related updates
• Customer support communications
• Promotional offers and service updates (for users who opt into marketing messages)

Message frequency may vary based on your interaction with our services.Message frequency varies based on your interaction with our services.

Opt-Out

You may opt out of SMS messages at any time by replying STOP. You will receive a confirmation message, and no further SMS messages will be sent unless you re-opt in.

For assistance, reply HELP or contact us at [email protected].

Reply HELP for assistance or contact us at:

[email protected]

Carrier Disclosure

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Mobile Messaging Data Protection (CRITICAL A2P LANGUAGE)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as SMS delivery platforms, CRM systems, and customer service tools, is permitted solely for the purpose of delivering the messages and services you have consented to receive.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing & Disclosure

We do not sell or rent personal data.

We may share information only with:

Service providers assisting in business operations (e.g., payment processors, hosting providers, SMS delivery platforms)

Legal authorities when required by law

All service providers are contractually obligated to protect your information and maintain confidentiality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including secure data storage and restricted access controls.

While no system is 100% secure, we take appropriate measures to safeguard your data.

7. Cookies & Tracking

We use cookies and similar tracking technologies to:

Improve website functionality

Analyze website traffic and usage patterns

Enhance user experience

You may disable cookies through your browser settings; however, some features of the site may not function properly if cookies are disabled.

8. Your Rights

You may:

Request access to your personal data

Request correction or deletion of your data

Withdraw consent for communications

Opt out of SMS messages by replying STOP

Opt out of email communications by clicking the unsubscribe link

To exercise these rights, contact:

[email protected]

9. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be posted on our website with the updated effective date.

Continued use of our website and services constitutes acceptance of any changes.

10. Contact Us

MAKE A CHANGE FITNESS
Email: [email protected]
Phone: (773) 974-1588
Website: coaching.makeachangefitness.com